Check the status of your claim

  • Purchase

    Purchase a qualifying product from an authorised Sonos retailer.

  • Claim

    Use your unique code to complete the online claim form on this website.

  • Cashback

    Receive your money via bank transfer within 30 days of successful validation of your claim.

Qualifying purchases Beam Amp Sonos One Play:1 Play:3 Play:5 Playbar Playbase Connect Connect:Amp Sub Boost In-Ceiling Speaker (Pair) In-Wall Speaker (Pair) Outdoor Speaker (Pair) Sonos One Hay

In order to participate in this promotion, you must have received your unique code from Sonos and purchased a Qualifying Product (as defined in the Terms & Conditions) from a Sonos authorised retailer prior to 11:59PM 10th August 2019 during (the “Promotion Period”).

Participants who purchased Qualifying Product(s) during the Promotion Period from Participating Retailers will be entitled to claim a Cashback Reward equal to the value of 15% of the purchase price paid for the Qualifying Product(s), up to a maximum Cashback Reward value of the following for your local currency: AUD 260, GBP 135, EUR 150, SEK 1,600, DKK 1,125, NOK 1,455, CHF 170 PLN 645, CAD 225, USD 225.

Authorised retailers

Sonos, Inc. with registered office at 614 Chapala Street, Santa Barbara, CA 93101, or its fully-owned subsidiaries ("we", "Sonos" , or "Company"), is offering you the opportunity to participate in the refer friends programme via a Referral Programme ("Programme") offered on the website located at (the "Site").

  1. Binding Agreement. By using the Site or participating in the Programme, you are bound by these Terms and Conditions ("Terms") and indicate your agreement to them. All of the Company's decisions are final and binding.

  2. Privacy. The personal information collected, processed, and used as part of the Programme will be used in accordance with Company's Privacy Statement, which is available by link on the Site. Other than set out in these Terms, described in the Sonos Privacy Statement or for the purposes of operating the Programme, the details and information provided by the Participant(s) will not be used for any other purpose.

  3. How the Programme Works.

    a. Eligibility. To be eligible to participate in the Programme (an "Eligible Participant") you must (i) be an individual of legal age in your jurisdiction of residence; (ii) be an end user customer; (iii) have received an email from Sonos regarding the Programme; and (iv) reside in one of the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Norway, the Netherlands, Poland, Spain, Sweden, Switzerland, the United Kingdom, the United States of America (the "Participating Countries"). Businesses are excluded from this Programme. Next, you must visit the Site and follow the on-screen instructions to refer friends, family members, or colleagues.  Users may refer a maximum of three (3) friends, family members, or colleagues throughout the entirety of the Programme. Once an individual makes a referral, they become a "Referrer" and will be provided with a unique referral link ("Personal Link") that allows them to share the benefit or reward advertised on the Site with others. Referred friends ("Friends") must complete the referral as described in the referral message.

    b. The Programme.  Participants may use a discount code received from Sonos (the 'Discount Code') to receive 15% off their purchase on or a Sonos-operated store in New York (USA), or a 15% cashback reward ("Cashback Reward") for purchases made from Sonos Authorised Retailers either online or in store ("Participating Retailers"), subject to these Terms. The Programme applies to Qualifying Products only (as defined below). Qualifying Products purchased as part of another promotion are specifically excluded from this Promotion. Discount Codes are for one-time use only. Purchases from non-authorised Sonos resellers are not eligible for this Promotion.

    c. Cashback Rewards shall be paid by bank transfer and Participants must have a bank account in their country of residence in order to receive the Cashback Reward. A claim must be made by the Eligible Participant and must not be submitted through agents, retailers, resellers, third parties, or in bulk.  Participants who purchased Qualifying Product(s) during the Promotion Period from Participating Retailers and who return their Qualifying Products will no longer be eligible for any Cashback Reward.

    d. Qualifying Sonos Products. The following Sonos products qualify for this Promotion (each a "Qualifying Product"):

    i. When bought directly from Sonos via and/or a Sonos-operated retail store): all Sonos products, excluding gift cards, refurbished products, limited and special edition Sonos products, speaker sets, and Sonos products available on preorder.

    ii. When bought from Participating Retailers either online or in store: Sonos One, Sonos One Hay, Play:1, Play:3, Play:5, Playbar, Playbase; Sub, Connect, Connect:Amp, Amp, Boost; Beam, In-Ceiling Speaker (Pair), In-Wall Speaker (Pair), or Outdoor Speaker (Pair).

    e. Term. Eligible Participants may receive 15% off their purchase, up to the Reward Cap defined under Clause 3(f), of the Qualifying Product(s) made between 00:01 GMT 20 July 2019 and 11:59 GMT 10 August 2019 on or at a Sonos-operated retail store or from a Participating Retailer, or such longer period as may be extended by Sonos at its sole discretion (the "Programme Term").

    f. Offer.

    i. Participants who purchased Qualifying Product(s) during the Programme Term via or at a Sonos-operated retail store will be entitled to a maximum discount from each Discount Code for their local currency: AUD 250, GBP 135, EUR 150, SEK 1,600, DKK 1,125, NOK 1,455, CHF 170, PLN 645, CAD 225, USD 225 ("Reward Cap"). Discount Codes are one-time use only and cannot be combined with any other discount or promotion, including the Cashback Reward.

    ii. Participants who purchased Qualifying Product(s) during the Program Term from Sonos Authorized Retailers will be entitled to claim a Cashback Reward equal to the value of 15% of the purchase price paid for the Qualifying Product(s), up to a maximum Cashback Reward value of the following for their local currency: AUD 260, GBP 135, EUR 150, SEK 1,600, DKK 1,125 NOK 1,455 CHF 170 PLN 645, CAD 225, USD 225 ("Reward Cap").

  4. Entry for Participant(s) who bought Qualifying Product(s) from Participating Retailers

    a. After purchase of the Qualifying Product(s), Participants must visit, complete the claim form, and upload a copy of their proof of purchase in the form of a receipt or invoice detailing the specific Qualifying Products purchased.

    b. Claims and supporting documents must be received as soon as possible after the purchase date of the Qualifying Product and within the Programme Term, or such longer period as may be extended by Sonos at its sole discretion to be eligible for a Cashback Reward. Claims submitted after 9 September 2019 will not be valid.

    c. Participants will receive their Cashback Reward by bank transfer from the Administrator within 30 days of successful claim validation.

    d. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) calendar days of receipt of the email. If no response is received within seven (7) calendar days of the email being sent, then the claim will be marked as invalid and the Participant will no longer be eligible to receive the Cashback Reward.

    e. Claims that are incomplete will be deemed invalid. Sonos is not responsible for lost, delayed, or damaged data which occurs during any communication or transmission of claims.

  5. Restrictions.  Referrers cannot refer themselves or create multiple, fictitious, or fake accounts with the Company or participate in the Programme as "Friends."  No user may use the Programme to violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed harassing, harmful, illegal, hateful, obscene, or outside the spirit and intent of the Programme.  In addition, you may not (i) tamper with the Programme, (ii) act in an unfair or disruptive manner, or (iii) use any system, bot, or other device or artifice to participate or receive any benefit in the Programme.  CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAMME MAY BE IN VIOLATION OF LAWS.  SHOULD SUCH AN ATTEMPT BE MADE, THE COMPANY RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.

  6. Right to Cancel, Modify, or Terminate.  We reserve the right to cancel, modify, or terminate the Programme at any time for any reason. We reserve the right to disqualify any Participant at any time from participation in the Programme for fraud or if they do not comply with any of these Terms. Sonos shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims, including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny a Cashback Reward, or terminate the Promotion due to excessive fraud. This process may involve Sonos sharing information with third parties.

  7. Miscellaneous.  Opia Ltd., company number 06021170 with its registered offices at Priory House Pilgrims Court, Sydenham Road, Guildford, Surrey, GU1 3RX, is responsible for administration of the Cashback Reward.

How do I participate in this promotion?

Receive an email from Sonos containing your unique coupon code and purchase a Qualifying Purchase within the promotional period, then submit an online claim within the promotional period as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

View our How It Works page for further details on how to submit your online claim.

My product is not listed as a qualifying purchase, is it eligible for the promotion?

We can only offer the cash-back reward for purchases of qualifying purchases listed on the Qualifying Products section of this website.

How do I prepare my proof of purchase to upload during the claim process?

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

Why can’t I select my purchase date?

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

How do I upload my proof of purchase?

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.

I have just submitted a claim, what happens next?

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.

I have submitted a claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.

I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The bank details you provided are not matching with the claimant/company details

How long will it take to receive my reward?

Payment will be made within the timeframe outlined in the promotional Terms and Conditions.

Why have I not received my reward?

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check your bank statements for the reward amount that you are expecting
  • If you are still unable to locate your payment please contact us.

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 012475635

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only. If you are calling from a mobile phone please check call costs with your service provider as these will vary by network.